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Twitter is holding off on fixing verification policy to focus on election integrity


Twitter is pausing its work on overhauling its verification process, which provides a blue checkmark to public figures, in favor of election integrity, Twitter product lead Kayvon Beykpour tweeted today. That’s because, as we enter another election season, “updating our verification program isn’t a top priority for us right now (election integrity is),” he wrote on Twitter this afternoon.

Last November, Twitter paused its account verifications as it tried to figure out a way to address confusion around what it means to be verified. That decision came shortly after people criticized Twitter for having verified the account of Jason Keller, the person who organized the deadly white supremacist rally in Charlottesville, Virginia.

Fast forward to today, and Twitter still verifies accounts “ad hoc when we think it serves the public conversation & is in line with our policy,” Beykpour wrote. “But this has led to frustration b/c our process remains opaque & inconsistent with our intented [sic] pause.”

While Twitter recognizes its job isn’t done, the company is not prioritizing the work at this time — at least for the next few weeks, he said. In an email addressed to Twitter’s health leadership team last week, Beykpour said his team simply doesn’t have the bandwidth to focus on verification “without coming at the cost of other priorities and distracting the team.”

The highest priority, Beykpour said, is election integrity. Specifically, Twitter’s team will be looking at the product “with a specific lens towards the upcoming elections and some of the ‘election integrity’ workstreams we’ve discussed.”

Once that’s done “after ~4 weeks,” he said, the product team will be in a better place to address verification.

We’ve heard some questions recently about the status of Verification on Twitter, so wanted to address directly. Updating our verification program isn’t a top priority for us right now (election integrity is). Here’s some history & context, and how we plan to put it on our roadmap

— Kayvon Beykpour (@kayvz) July 17, 2018

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Twitter Reportedly Purged 58 Million Accounts in Just Three Months


Twitter has pursued various efforts to make its platform a less nightmarish place and, in recent months, those measures have reportedly taken the form of a sustained mass purge. According to data obtained by the Associated Press, the social network suspended 58 million accounts in the last quarter of 2017.

Read more…


Smartphone Wars: Samsung Fails More than iPhone According to Study

news-smartphone-wars-featured.jpgOnce upon a time the biggest tech argument was Windows vs. Mac. While that argument was never really solved, it’s been replaced with Android vs. iPhone. A new study posed that same question, or more specifically, looked at the failure rate of perhaps the biggest Android manufacturer in Samsung vs. iPhone. But do these results really effectively represent how people feel about their devices? The Study Blancco released a report this month that was titled, “State of Mobile Device Repair & Security.” It compared the failure rate of all smartphones and found that Samsung phones in particular were more likely to fail than any model… Read more

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A House Republican Joins the Fight to Save Net Neutrality


Colorado’s Mike Coffman signs a petition to force a vote on a measure to restore the Obama-era rules. Backers still need about 40 more members to sign on.


The Best Digital Audio Workstations for Windows

If you’re looking to get into music recording, you’re going to need a good DAW—or Digital Audio Workstation. There…

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Microsoft killing off the old Skype client, adding built-in call recording


Enlarge / Skype 8.0. (credit: Microsoft)

Skype’s development history is a little checkered; a wide range of clients has been developed with disparate features and a lack of clarity over direction. This has been especially true on Windows, where two different clients were available—the “Classic” client is a Win32 application that can trace its heritage back to the days before Microsoft bought Skype, while the “modern” client shipped through the Microsoft Store—each with its own interfaces and features.

Microsoft has finally, however, managed to more or less unify its Skype development across Windows, macOS, Linux, and the mobile apps. This effort was itself years in the making (we reported on it in 2016), and with that work done, the company is at last working on new features.

Today, the application allows video chat with screen sharing at up to 1080p, with up to 24 people. Messaging now supports the convention of using @mentions in a group chat to alert users and file sharing works with files up to 300MB. It’s also now easier to find historic shared media with a built-in gallery of media content.

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Amazon Prime Day 2018: Site stops working as people see dogs instead of deals and offers


Amazon has stopped working on the site’s most important day of the year.


How to Manually Export and Back Up Contacts on Android


Android does a great job of keeping all your contacts in sync with your Google account, so theoretically you should never lose all your contacts. That said, things happen, and keeping a backup is never a bad idea. Here’s how to export all your contacts on Android.


Wave Uber’s new Spotlight or send canned chats to find your driver

Uber is aiming to perfect the art of the pick-up with three features it says minimize cancellations. Guaranteed pickup windows boost confidence that you’ll make your flight, and give you a credit of up to $10 if your scheduled ride is late. Pre-written messages let drivers and riders let each other know they’ll “Be right there” or “I’ve arrived” with a single tap.

And most flashily, three years after I suggested Uber let you hold up a colored screen so your driver could find you amidst a crowd of hailers, it’s introducing Spotlight. Each driver gets assigned a semi-unique color gradient to look for. Hit the Spotlight button, that color takes over your screen, and you can wave it to help your driver locate you. 

These optimizations show the depths Uber is willing to go to shave seconds off of pickups. That can reduce unpaid waiting time for drivers while boosting the number of rides they complete per hour for the startup. And the peace of mind that they’ll be able to hop in right when they’re ready could lure riders away from competitors as Uber dukes it out across the globe. The updates are rolling out on iOS and Android in the US and Canada today.

“Human-to-human interaction is hard. Driver initiated cancellations after the driver has arrived at the pickup point are particularly stressful” Uber sr. product manager for rider experience Ryan Yu tells me. But in tests of the new quick messages features, “We found cancellations on both sides reduced significantly, especially for drivers after they’ve arrived.”   

We can only hope this level of attention to detail will be applied to optimizing its internal company culture — a hope shaken by this month’s resignation of Uber’s head of HR Liane Hornsey after a probe into how she handled racial discrimination at the company, and the NYT’s report of insensitivity complaints about COO Barney Harford.

Uber has been steadily adding little improvements to the pickup process over the years. Here’s a quick, abridged list:

  • Incentivizing drivers to wait instead of cancelling by starting the meter after waiting at the pickup spot for more than 2 minutes.
  • Live location sharing so riders can optionally let drivers see where they are as they seek the vehicle
  • Suggested pickup spots nearby where drivers can safely pull over, and avoid them looping around one way streets
  • Sequential pickups so you’re assigned the nearest driver, even if they’re still finishing their previous ride
  • Pick up location changing so you can choose a different spot nearby if you got the address wrong or are on the other side of the building

There are three upgrades in particular that serve as the foundation for today’s updates.

In-app chat between riders and drivers makes it so you don’t have to use SMS. Uber could only anonymize your number in some markets, creating privacy concerns, and SMS could be cost prohibitive in some parts of the world. Uber messaging launched in mid-2017, and could be read aloud to the driver and replied to with a thumbs-up emoji to reduce the chance of distracted driving. Lyft still uses SMS for comparison.

Now both users and drivers will see the most common messages pre-written and sendable with the touch of a button so they don’t have to type. “Drivers noted that they were more reassured when their rider actually sent them a message” said Yu, which can keep them from cancelling if the rider needs a little more time to get to the pick up spot. I asked if automatic translation would be available here, so if driver in Brazil sent an American user “eu cheguei”, it’d show up as “I have arrived”. Yu told me “Translations are on the roadmap. We’re figuring out how to best pair them alongside voice.”

Uber added scheduled rides in mid-2016 shortly after Lyft did the same. You can plan a ride up to 30 days in advance, but you’re still subject to surge pricing in the moment. At least now you’ll get $10 credit if the driver is late. But unfortunately, the pickup window Uber showed me in the demo was 15 minutes, though Yu said it may very be region. I sometimes only make my flights by 10 minutes, and since my pickup ETA in San Francisco is typically only 3 to 5 minutes, I’m probably better off just booking the ride when I’m ready.

Uber’s Beacon and Lyft’s Amp are color-coded dashboard lights that help riders find their driver

Back in 2015, I suggested that “Uber could offer some signal on the driver or passenger’s phone to help them find each other”. A week later it announced it would start testing Spot, which let users pick a color that would light up on an LED bar installed on driver’s windshields. In November 2016, Lyft launched its Amp dashboard light that assigned a random color riders could look out for. A month later, Uber’s Spot had evolved into the dashboard Beacon light that lets users pick the color and is now available in 14 cities.

Today’s update gives riders a light too, which is great if you’re one of dozens of people waiting outside a concert or sports game trying to find their Uber. Hit the Spotlight button, and you’ll get instructions to wave your colored screen in the air. Drivers are permanently assigned a color that stays constant across trips so they can train themselves to look out for it.

“Spotlight is meant to supplement beacon. Not all drivers will have a bacon, and we want to pass that to two-way communication” says Yu. But since the Beacon dashboard lights are always visible, Uber says that if a driver has one, users won’t see the Spotlight option and will instead just be able to choose the Beacon’s color.

Together, these features should eliminate most pickup problems. We’ll see if Uber’s competitors and international partners like Didi adopt them too. After retreating from markets like China in exchange for a percentage of ownership of the local leader, there’s more pressure on Uber to squash its homeland competitor Lyft, which has been gaining market share. Yet neither has offered an oft-requested feature some users would even be willing to pay an extra dollar for: a ‘quiet ride’ where the driver doesn’t make small talk.

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Meet the three new ‘Doctor Who’ companions in first series teaser


Your first teaser for the new series of Doctor Who is here.

Months after we watched Peter Capaldi regenerated, as per tradition from the TARDIS, as the 13th Doctor Jodie Whittaker in last year’s Christmas special, BBC unveiled a teaser for the Broadchurch actor’s debut season as the Time Lord on Sunday.

Aired on BB1 during the FIFA World Cup final between France and Croatia, the teaser highlights three companions the Doctor will be adventuring with: Graham, Ryan and Yasmin, played by Bradley Walsh, Tosin Cole and Mandip Gill.

Plus, there’s a little former Doctor Matt Smith callback in there, with Walsh shown reading The Beano magazine, pointed out by BBC journalist Lizo Mzimba as an easter egg from 2013 episode “The Rings of Akhaten.” Read more…

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